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Reviews and Feedback, How To Provide Great Customer Service (Airbnb webinar series #10)

October 8, 2019 @ 3:00 pm - 3:30 pm CDT

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Great customer service begins with knowing what your customers want. Learn tried and true ways to communicate well, problem solve, accept customer feedback, and use Airbnb customer care hotline when needed. Learn new techniques to improve your customer care and improve your reviews.


According to the American Indian Alaska Native Tourism Association (AIANTA), visitors to Indian Country has increased by 180% since 2007 and this year around 2 Million overseas tourists will visit tribal communities. Indian Country is becoming a hot-spot for tourist seeking authentic cultural tourism experiences. Tribal members, even those living in remote geographical locations, have the opportunity to generate extra income by renting out a spare room in their home to travelers.

Airbnb offers an opportunity for Native communities to celebrate and promote what makes them unique, and in doing so, provides the opportunity for authentic cultural exchange between locals and visitors. Airbnb is the number one worldwide accommodations leader with listings in 81,000 cities and 191 countries around the world with over 2 million bookings daily.

Join IDRS and Airbnb entrepreneur and Superhost Camille Koster to learn actionable advice and tips for starting an Airbnb business.

Each month in 2019, Camille will deliver monthly webinars which takes you step-by-step through starting and operating your own Airbnb business.  Live, 20-minute webinars will be hosted the 2nd Tuesday of each month kicking off on January 8th. In between webinars, Camille will provide free personal counseling to any Native entrepreneur who is starting their own Airbnb business.

If you would like to be notified about each of the Airbnb webinars please join the IDRS Acorn Project Facebook group where we provide information about all our webinars and workshops. 

Want to watch previous webinars in this series?  Please visit the recorded webinars page. 


October 8, 2019
3:00 pm - 3:30 pm CDT


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